Shipping, Returns & Refunds Policy
Products designed with your convenience in mind and your pet’s comfort at heart.
Payment
What do I need to know if I Order from Canada?
Due to increases in shipping costs we are unable to ship single packs directly to customers in Canada. Our product can be found on Amazon.ca and Wayfair.com. Both links are listed below.
Please note that even though the pan is associated with different names, it is the same pan! Private labeling and marketing is the reason.
If you are interested in more than one pan or wholesale orders, please call and we will quote accordingly.”
Can I pay without Paypal? or can I use my Debit/Credit Card to purchase online?
Returns
What is your return policy?
Care Instructions
What should I use to clean the litter box/pan & scoops?
The best way to clean our products is to use a soft sponge with mild soap and warm water.
Shipping Information
Order Processing
We process orders within 24 hours, excluding weekends and holidays.
Shipping Locations and Delivery Times
Orders ship from California and Rhode Island. Once your package has been picked up by FedEx, UPS, or USPS Priority Mail, delivery typically takes 1–5 days.
Please do not use a P.O. Box as your shipping address.
Delivery times are estimates and may vary depending on the carrier and destination.
Damaged Products
If your product arrives damaged, please contact us before requesting a return. We’re happy to help and will replace a damaged product without requiring you to return it.
Please contact us with your order details and information about the damage so we can assist you.
Returns and Refunds
Unused Products Only
Litter boxes must be unused to qualify for a return and refund. A litter box that has been filled with litter is considered used, even if it has not been used by a pet.
Returning a used litter box will void your eligibility for a refund.
If you have questions about a product or need help determining whether it is right for your pet, please contact us before making your purchase. We’re happy to offer advice and assistance.
Questions or Assistance
If you have questions about shipping, damaged products, or returns, please contact our customer service team (peckrock@gmail.com). We’re happy to help.
